HOW CAN WE HELP?

Browse our online collection, select an item and size, add it to your cart, then proceed to checkout. Review your items, size and shipping details before placing your order.

Use the tracking link sent to you by email to check your shipment status. If you haven’t received a link yet, your order may still be processing. Contact us with your order number if you need help.

Your order is being prepared. Please wait for the email confirmation and tracking link. Processing is separate from the estimated delivery time, which starts after shipping.

Please include your order number, the name and email used at checkout, and a short description of your concern in the support form below.

We currently operate online and do not have a physical store. Explore our full collection in the online shop.

Yes, we offer delivery via Lalamove. This is delivery only; pickups are not available. Please contact @dosmil_ph to coordinate.

After your order has shipped:

• Metro Manila: 2–3 business days
• Provincial areas: 5–6 business days

These are estimates. Holidays and unforeseen circumstances may cause delays.

Check the courier’s tracking update for the reason. If no one was available to receive the parcel, please ensure someone can receive it on the next attempt. Contact us with your order number if you need assistance.

Common reasons include a missed delivery, an incorrect or incomplete address, or incorrect contact details. Check your tracking update for the specific reason, then contact support with your order number so we can review it.

Check your tracking update and contact support with your order number. We can help check the parcel’s status and whether another attempt is possible. Please make sure someone is available to receive it.

Contact support as soon as possible with your order number and the correct details. Corrections are not guaranteed, especially after shipping. Please wait for instructions before placing another order.

Confirm the original order’s status with support first. If it has been cancelled, you may place a new order subject to stock availability. Double-check your address, contact number and selected size.

Check the recipient’s full name, mobile number, house or unit number, street, barangay, city or municipality, province and postal code. Add a helpful landmark where the checkout allows it.

You can request a cancellation only while your order has not yet shipped. Submit the cancellation form below. Once shipped, we can no longer cancel it. Sending a request does not mean the order has already been cancelled; please wait for confirmation.

If you need to cancel an order, submit a cancellation request before it ships. Once you receive confirmation that it has been cancelled, you may place a new order. Double-check the item, size and shipping details before checking out again.

This means the shipment was cancelled on the seller’s side. If we have confirmed that your item is unavailable, the parcel was not handed to the courier and delivery did not proceed. Contact us with your order number to confirm the reason or ask about an alternative item.

We do not allow size changes. Please review the size chart and measurements on the product page before ordering. If the size delivered is different from the size you ordered, contact support so we can review the mistake.

We do not have a confirmed restock date unless announced. Check our website and Instagram for updates.

Check the online shop for available pieces, or contact us if you would like help finding an alternative. Restock updates will be posted on our website and social pages.

Sizes and measurements are indicated on each product page. Check the chart for the specific item you are buying before choosing a size.

No. Sizing can differ between products. Do not rely only on your usual size or a previous purchase. Compare your measurements with the size chart on each product page and double-check before checkout.

No. Size changes are not allowed. Please double-check the product’s size chart and your selected size before placing your order.

Please contact support with your order number, a clear close-up photo of the issue, and a full photo of the item. Describe what you noticed so our team can review it and advise on the next step.

Send your order number, clear photos and a short description through support. Include close-up photos of the stitching, stain or print, plus a photo of the whole item. Our team will review the concern.

Prepare a full photo of the item, a close-up of the affected area, and a photo of its tag or label if relevant. Include your order number. If the form cannot accept photos, mention that you have them ready so support can advise how to send them.

Contact support with your order number, a photo of the item and its size label, and the item or size shown in your order confirmation. This is different from selecting the wrong size at checkout and needs to be reviewed by our team.

No automatic approval is given. Our team needs to review your order and the reported issue first, then explain the available next steps.

Cash on Delivery (COD) is currently the only available checkout payment method. Other payment options are coming soon.

These payment options are not available at checkout yet. COD is the only option for now. Please watch for updates when other payment methods become available.

Yes, we cater to international orders. Please message @dosmil_ph on Instagram so we can assist you directly.

Please message @dosmil_ph on Instagram with the items and sizes you want, your destination country and postal code. We will confirm shipping and payment arrangements directly with you before you proceed.

Restocks are not guaranteed. Check the product page and our Instagram for announcements about specific items and sizes.

Please message @dosmil_ph on Instagram to ask whether reservations or pre-orders are available for that item. Do not assume a piece is reserved until the team confirms it.

Check our website and Instagram announcements. Revisit the product page to see which sizes are available.

Only select a size that is available to order. Please do not choose another size expecting us to change it later; size changes are not allowed.

Lookbooks show past and current collections. Appearance in a lookbook does not confirm stock. Check the product listing for availability.

Compare the measurements on that specific product page with a garment you already own that fits well. If you are unsure, ask support before ordering. Size changes are not allowed.

Read the description on the product page. If the fabric or another detail is unclear, contact support with the product name before ordering.

These details can vary between designs and fabrics. Review the product description, photos and size chart. Ask support about the exact item if you need more information.

Follow the care label for that garment. Fabric and print care can differ by item. If the instructions are missing or unclear, contact support with the product name before washing or ironing.

This depends on the fabric and how it is cared for. Follow the garment’s care label. Contact support for advice about a specific item rather than assuming every fabric behaves the same way.

Lighting and screen settings can affect how colors appear. If you think you received the wrong color, send support your order number and a clear photo so we can check.

Report the issue to support with your order number, a photo of the whole item and a close-up of the affected part. Our team will review it and advise on the next step.

Contact support with the product name, order number and a description of the concern. Include photos where possible and tell us whether the item has been worn or washed so we can review it accurately.

You may contact support for a review. Include your order number, photos and details of when you noticed the issue and how the item was used or washed. Reporting a concern does not automatically approve a refund or exchange.